Frequently Asked Questions (FAQ) – Nolanmd

Welcome to the Nolanmd FAQ page! Below you’ll find answers to the most common questions about our products, orders, and services. If you need additional assistance, don’t hesitate to contact our team.


General Questions

Q: What is Nolanmd?
A: Nolanmd is a Hong Kong–based online store offering high-quality wellness and lifestyle products designed to improve your daily life with convenience and care.

Q: How can I contact you?
A: You can reach us at:


Orders and Payments

Q: How do I place an order?
A: Simply browse our website, choose the products you love, add them to your cart, and complete checkout using our secure payment options.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment gateways. All payments are processed in Hong Kong Dollars (HKD).

Q: Can I cancel or modify my order?
A: Yes, as long as your order has not yet been processed. Please contact us immediately at team@nolanmd.com or +852 3018 9409


Shipping

Q: What are your delivery times?
A: Orders are processed within 1–2 business days, and delivery typically takes 2–4 business days within Hong Kong.

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders within Hong Kong.

Q: Can I track my order?
A: Absolutely. Once your order is shipped, you will receive an email with a tracking number to monitor your delivery.


Returns and Refunds

Q: What is your return policy?
A: You can return eligible items within 30 days of receiving them, provided they are unused and in their original packaging. Some items may be non-returnable for hygiene reasons.

Q: How do I initiate a return?
A: Email us at team@nolanmd.com with your order number and reason for return. We’ll provide instructions and a free return shipping label.

Q: How long does it take to process a refund?
A: Refunds are processed within 14 business days after we receive and inspect the returned item.


Products

Q: Are your products high quality?
A: Yes, quality is our top priority. Every product we offer is carefully selected, tested, and sourced to meet high standards of safety and performance.

Q: How do I find the right product for me?
A: You can explore detailed product descriptions, sizing guides, and images on each product page—or contact us for personalized advice.


Account and Privacy

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders, manage addresses, and save preferences.

Q: Is my personal information safe?
A: Absolutely. We use industry-standard SSL encryption, secure payment processors, and never share your data without consent. See our Privacy Policy for more details.

Contact Us

If you have any questions or need assistance, our customer service team is here to help.

Email: team@nolanmd.com
Phone: +852 3018 9409
Address: 9 Kimberley Road, Tsim Sha Tsui, Kowloon, Hong Kong

Business Hours (Hong Kong Time, HKT):
Monday to Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: 10:00 AM – 2:00 PM

Average Response Time: 24 to 48 hours

For additional support, please visit our Contact Us page.