FAQ
Frequently Asked Questions (FAQ) – nolanmd
Below are answers to the most common questions we receive about our products, services, and policies.
Need help with something else? You can reach us anytime:
📧 Email: team@nolanmd.com
📞 Phone: +44 800 404 5619
🏢 Address: 125 Ealing Road, Wembley, HA0 4BP, United Kingdom
General Questions
How can I contact nolanmd customer service?
You can email us at team@nolanmd.com or call +44 800 404 5619 Our support team is ready to help.
Orders & Shipping
How do I place an order?
Browse our collection, select your preferred size and style, add items to your cart, and complete your purchase through our secure checkout.
Which payment methods do you accept?
We accept:
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Major credit and debit cards (Visa, Mastercard, American Express)
How long does delivery take?
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Handling time: 1–2 business days (Monday–Friday)
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Transit time: 3–6 business days (Monday–Friday)
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Total estimated delivery time: 4–8 business days from order placement
Do you offer international shipping?
Currently, we only ship within the United Kingdom.
Is shipping free?
Yes — we offer free standard shipping on all UK orders, with no minimum spend.
Returns, Refunds & Exchanges
What is your return & exchange policy?
We accept returns and exchanges for both defective and non-defective products within 30 days of delivery. All eligible returns and exchanges come with a free downloadable pre-paid return label.
How do I return or exchange a product?
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Email team@nolanmd.com within 30 days of delivery.
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Include your order number, reason for the return or exchange, and photos if the item is defective.
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We’ll email you a free pre-paid return label and instructions.
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Pack your item in the original packaging and drop it off at your nearest Royal Mail or approved courier.
Are exchanges accepted?
Yes — exchanges are always accepted within the 30-day return period for a different size, colour, or even a different product.
When will I get my refund?
Once we receive and inspect your returned item, refunds are issued within 7 business days to your original payment method in British Pounds Sterling (£).
Products
Are your products high-quality?
Yes — nolanmd carefully selects and produces products from quality materials designed for style, comfort, and durability.
How do I choose the right size?
Each product page includes a detailed size guide. If you need help, our customer service team is happy to provide personalised advice.
Do you offer sustainable products?
We are committed to responsible sourcing and are gradually introducing selected eco-friendly and sustainably made pieces in our collection.
Account & Privacy
Do I need an account to place an order?
No — guest checkout is available. However, creating an account allows you to track orders, save addresses, and enjoy faster checkout next time.
Is my personal information secure?
Yes — we use SSL encryption and trusted secure payment gateways to protect your data. Your privacy is also protected under our Privacy Policy.
How can I subscribe to your newsletter?
Simply enter your email address in the subscription box at the bottom of our homepage to receive updates on new arrivals, exclusive offers, and product news.
Contact Us
Our team is here to assist anytime:
Email: team@nolanmd.com
Phone: +44 800 404 5619
Address: 125 Ealing Road, Wembley, HA0 4BP, United Kingdom
Support Team Hours (GMT – London):
Monday to Friday: 9:00am – 5:00pm
Saturday and Sunday: 10:00am – 2:00pm
Response Time: We aim to reply to all inquiries within 24 hours.
For more options, visit our Contact Us page.