Payment Policy

Payment Policy – Nolanmd

At Nolanmd, we strive to make your shopping experience simple, secure, and hassle-free. Below are the details of our accepted payment methods, processing timelines, and refund handling procedures.

Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express

  • PayPal

  • Other local or international gateways as available during checkout

All payments are processed in Hong Kong Dollars (HKD $).

Payment Processing

  • Order Confirmation: Once your payment is successfully completed, you will receive a confirmation email with your order number and purchase details.

  • Secure Transactions: All transactions are processed through SSL-encrypted and PCI-DSS compliant payment gateways to ensure your information remains protected.

Pricing and Promotions

  • Prices: All prices listed on our website are in HKD and include applicable local taxes where required.

  • Promotions: Promotional codes, coupons, or discounts must be applied at the time of checkout. They cannot be retroactively applied to past orders.

  • Price Changes: We reserve the right to adjust prices at any time without prior notice.

Failed Transactions

  • Payment Issues: If your transaction fails, please:

    • Double-check your card details

    • Ensure sufficient funds are available

    • Try an alternate payment method

  • Need Help?
    For assistance with failed payments, contact us at team@nolanmd.com or call +852 3018 9409

Refunds

  • Refund Timeline: Refunds for returned or cancelled orders are processed within 14 business days after approval. Funds will be returned to your original payment method.

  • Shipping Fees: If the return is due to our error (e.g., damaged or incorrect items), we will cover return shipping costs. Otherwise, original shipping charges are non-refundable.

For full details, please refer to our Refund & Return Policy.

Payment Security

Your safety is our priority. We utilize:

  • Secure Socket Layer (SSL) technology

  • Secure payment processors

  • Fraud detection systems

These measures help prevent unauthorized access and ensure your payment and personal information are kept confidential.

Contact Us

If you have any questions or need assistance, our customer service team is here to help.

Email: team@nolanmd.com
Phone: +852 3018 9409
Address: 9 Kimberley Road, Tsim Sha Tsui, Kowloon, Hong Kong

Business Hours (Hong Kong Time, HKT):
Monday to Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: 10:00 AM – 2:00 PM

Average Response Time: 24 to 48 hours

For additional support, please visit our Contact Us page.